F.A.Q
F.A.Q
Shipping & Delivery
How will my order be shipped?
Depending on your location and address type we will ship your order via the U.S. Post Office, UPS or Fed Ex.
How Long will it take to receive my purchase?
Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order.
It is our goal to ship out orders as fast as possible. We will deliver the goods via EMS, TNT, DHL, UPS, Fedex within 48 hours after receiving your funds. Usually, sending to USA need 7-14 working days, France 6-10 working days, Australia 5-8 working days, Canada 7-14 working days and Spain 6-10 working days. If you have urgent shipping needs please contact us by e-mail.
Will I receive a tracking number/confirmation for my shipment?
Your tracking number will be emailed to you as soon as your item ships.
Why doesn't my tracking number show updated information? Did it actually ship?
Yes. If you received a tracking number your order actually shipped. It can occasionally take up to 48 hours for the tracking websites to update properly. If it hasn't updated in that time, let us know and we can dig deeper for you.
How much is shipping?
Many of our items have free shipping, but items that do not will ship for a flat $10 for your entire order. Shipping on orders of $75 or more is always free to the continental United States.
Should i return product to manufacturer ?
No, definitely not. If you are not satisfied with the product, please contact us to return the product. You will then receive a refund according to our regulations.
Is the price on your website real price, why it is much cheaper than market price?
We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the largest professional factory in our city, and our clients can order from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
What are the benefits of creating an account?
Creating an account with Our store allows you to shop faster, track the status of your current orders, review your previous orders, and write product reviews.
If I want to Exchanges the product, what can I do for it?
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 3 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 18 days.
Shipping & Delivery
How will my order be shipped?
Depending on your location and address type we will ship your order via the U.S. Post Office, UPS or Fed Ex.
How Long will it take to receive my purchase?
Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order.
It is our goal to ship out orders as fast as possible. We will deliver the goods via EMS, TNT, DHL, UPS, Fedex within 48 hours after receiving your funds. Usually, sending to USA need 7-14 working days, France 6-10 working days, Australia 5-8 working days, Canada 7-14 working days and Spain 6-10 working days. If you have urgent shipping needs please contact us by e-mail.
Will I receive a tracking number/confirmation for my shipment?
Your tracking number will be emailed to you as soon as your item ships.
Why doesn't my tracking number show updated information? Did it actually ship?
Yes. If you received a tracking number your order actually shipped. It can occasionally take up to 48 hours for the tracking websites to update properly. If it hasn't updated in that time, let us know and we can dig deeper for you.
How much is shipping?
Many of our items have free shipping, but items that do not will ship for a flat $10 for your entire order. Shipping on orders of $75 or more is always free to the continental United States.
Should i return product to manufacturer ?
No, definitely not. If you are not satisfied with the product, please contact us to return the product. You will then receive a refund according to our regulations.
Is the price on your website real price, why it is much cheaper than market price?
We manage our business with lower overheads than a retail store. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc. We are the largest professional factory in our city, and our clients can order from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.
What are the benefits of creating an account?
Creating an account with Our store allows you to shop faster, track the status of your current orders, review your previous orders, and write product reviews.
If I want to Exchanges the product, what can I do for it?
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 3 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 18 days.